An Error Occurred:

/helpcenter/common/layout/template/common/SubHeaderInner.xhtml: java.lang.NullPointerException

+ Stack Trace

javax.el.ELException: /helpcenter/common/layout/template/common/SubHeaderInner.xhtml: java.lang.NullPointerException
	at com.sun.facelets.compiler.TextInstruction.write(TextInstruction.java:48)
	at com.sun.facelets.compiler.UIInstructions.encodeBegin(UIInstructions.java:39)
	at com.sun.facelets.compiler.UILeaf.encodeAll(UILeaf.java:149)
	at javax.faces.component.UIComponent.encodeAll(UIComponent.java:933)
	at javax.faces.component.UIComponent.encodeAll(UIComponent.java:933)
	at javax.faces.component.UIComponent.encodeAll(UIComponent.java:933)
	at javax.faces.component.UIComponent.encodeAll(UIComponent.java:933)
	at javax.faces.component.UIComponent.encodeAll(UIComponent.java:933)
	at com.sun.facelets.FaceletViewHandler.renderView(FaceletViewHandler.java:592)
	at org.ajax4jsf.application.ViewHandlerWrapper.renderView(ViewHandlerWrapper.java:100)
	at org.ajax4jsf.application.AjaxViewHandler.renderView(AjaxViewHandler.java:176)
	at com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:110)
	at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:100)
	at com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:139)
	at javax.faces.webapp.FacesServlet.service(FacesServlet.java:266)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jasig.cas.client.util.HttpServletRequestWrapperFilter.doFilter(HttpServletRequestWrapperFilter.java:75)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jasig.cas.client.session.SingleSignOutFilter.doFilter(SingleSignOutFilter.java:76)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.bbss.sims.filter.IE11CompatablityFixServlet.doFilter(IE11CompatablityFixServlet.java:27)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:83)
	at org.jboss.seam.web.IdentityFilter.doFilter(IdentityFilter.java:40)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:69)
	at org.jboss.seam.web.MultipartFilter.doFilter(MultipartFilter.java:90)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:69)
	at org.jboss.seam.web.ExceptionFilter.doFilter(ExceptionFilter.java:64)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:69)
	at org.jboss.seam.web.RedirectFilter.doFilter(RedirectFilter.java:45)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:69)
	at org.jboss.seam.web.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:42)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:69)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:73)
	at org.ajax4jsf.webapp.BaseXMLFilter.doXmlFilter(BaseXMLFilter.java:178)
	at org.ajax4jsf.webapp.BaseFilter.handleRequest(BaseFilter.java:290)
	at org.ajax4jsf.webapp.BaseFilter.processUploadsAndHandleRequest(BaseFilter.java:368)
	at org.ajax4jsf.webapp.BaseFilter.doFilter(BaseFilter.java:495)
	at org.jboss.seam.web.Ajax4jsfFilter.doFilter(Ajax4jsfFilter.java:56)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:69)
	at org.jboss.seam.web.LoggingFilter.doFilter(LoggingFilter.java:60)
	at org.jboss.seam.servlet.SeamFilter$FilterChainImpl.doFilter(SeamFilter.java:69)
	at org.jboss.seam.servlet.SeamFilter.doFilter(SeamFilter.java:158)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:235)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
	at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:190)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:433)
	at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:92)
	at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.process(SecurityContextEstablishmentValve.java:126)
	at org.jboss.web.tomcat.security.SecurityContextEstablishmentValve.invoke(SecurityContextEstablishmentValve.java:70)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:158)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:330)
	at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:436)
	at org.apache.coyote.ajp.AjpProtocol$AjpConnectionHandler.process(AjpProtocol.java:384)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
	at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException

+ Component Tree

<AjaxViewRoot id="_viewRoot" immediate="false" locale="en_US" renderKitId="HTML_BASIC" renderRegionOnly="false" rendered="true" selfRendered="false" submitted="false" transient="false" viewId="/helpcenter/common/layout/SelfhelpArticleView.xhtml">
<!DOCTYPE html >
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> <meta charset="utf-8"/> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta name="viewport" content="user-scalable=yes, width=device-width, initial-scale=1.0"/> <meta name="description" content="#{shpLayout.basicConfig.metaDescription}"/> <meta name="author" content=""/> <title>
<HtmlOutputText escape="true" id="j_id2" rendered="true" transient="false" value="How do I complete my MPN and Entrance Counseling?"/>
</title>
<HtmlOutputText escape="false" id="j_id4" rendered="true" transient="false" value="<link href="/sims/helpcenter/files/common/css/bootstrap.css" rel="stylesheet"></link> <!-- Custom styles for this template --> <link href="/sims/helpcenter/files/common/css/selfservice.css" rel="stylesheet"></link> <link href="/sims/helpcenter/files/vccs-blueridge/css/helpcenter.css" rel="stylesheet"></link> <link href="/sims/helpcenter/files/vccs-system/css/helpcenter.css" rel="stylesheet"></link> <link href="/sims/helpcenter/files/vccs-system/css/helpcenter_h1.css" rel="stylesheet"></link> <link href="/sims/helpcenter/files/vccs-blueridge/css/helpcenter.css" rel="stylesheet"></link> <script src="/sims/helpcenter/files/common/js/hogan.js"></script> <script src="/sims/helpcenter/files/common/js/jquery-1.10.2.min.js"></script> <script src="/sims/helpcenter/files/common/js/bootstrap.min.js"></script> <script src="/sims/helpcenter/files/common/js/typeahead.js"></script> <script src="/sims/helpcenter/files/common/js/holder.js"></script> <script src="/sims/helpcenter/files/common/js/chatinvite.js"></script> <script type="text/javaScript" language="javascript"> jQuery.noConflict(); </script> <script> function startChat() { var url = jQuery("#liveChatUrl").val(); window.open(url,'_blank','width=620,height=680,resizable=yes,scrollbars=yes'); } </script> <script type="text/javascript" language="javascript"> jQuery(document).ready(function(){ jQuery('.typeahead').attr('placeholder','Search by phrase or keyword'); jQuery("#schools-dropdown").bind({ mouseover:function(){ jQuery(".flyout-schools").show(); }, mouseout:function(){ jQuery(".flyout-schools").hide(); } }); }); jQuery(document).ready(function() { jQuery('.typeahead').typeahead({ name: 'taxonomy', remote: { url: '/sims/helpcenter/kb/autocomplete/taxonomy.json?inst_name=vccs-blueridge', replace: function(url, uriEncodedQuery){ val = jQuery('.typeahead').val(); if(!val) return url; return url + '&q=' + encodeURIComponent(encodeURIComponent(val)) }, filter: function (data) { return data; }, }, limit: 5 }); }); jQuery(document).ready(function(){ if(jQuery("#enablePop").val()){ chatIntro(); //JMR UPDATE } }); jQuery(document).ready( function() { changeBgColorAndBColor(); }); var myApp; myApp = myApp || (function () { var pleaseWaitDiv = jQuery('<div class="modal" id="pleaseWait" data-backdrop="static" data-keyboard="false"><div class="modal-content"><div class="modal-header"><h1>Please wait...</h1></div></div></div>'); return { showPleaseWait: function() { pleaseWaitDiv.modal(); }, hidePleaseWait: function () { pleaseWaitDiv.modal('hide'); }, }; })(); function showProgress(){ jQuery('#submitTicketButton').button('loading'); } function hideProgress(){ jQuery('#submitTicketButton').button('reset'); } </script> <script type="text/javaScript" src="/sims/helpcenter/files/common/js/pwdrs.js"></script> <script type="text/javaScript" src="/sims/helpcenter/files/common/js/helpcenter.js"></script> <script type="text/javaScript" src="/sims/helpcenter/files/vccs-blueridge/js/helpcenter.js"></script> <script type="text/javaScript" src="/sims/helpcenter/files/vccs-system/js/helpcenter.js"></script>"/>
<script type="text/javascript" language="javascript"> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', '#{shpLayout.gaAccount}', '#{shpLayout.gaDomainName}'); ga('create', '#{shpLayout.gaAccountIDTwo}', {'name':'DomainNameTwo'}); ga('send', 'pageview'); ga('DomainNameTwo.send','pageview'); </script> <!-- HTML5 shim and Respond.js IE8 support of HTML5 elements and media queries --> <!--[if lt IE 9]> <script src="/sims/helpcenter/files/common/js/html5shiv.js"></script> <script src="/sims/helpcenter/files/common/js/respond.min.js"></script> <![endif]--> <!--[if IE 8 ]> <style> #topicForm input[type=checkbox] { visibility: visible; position: absolute; filter: alpha(opacity=0); } #topicForm input:FOCUS { outline: none; } </style> <![endif]--> </head> <body onload="onloadPage()"> <main role="main" style="display: block;"> <div id="nav" class="navbar navbar-default navbar-fixed-top" role="navigation"> <input id="chat_server" type="hidden" value="#{shpLayout.chatServerUrl}"/> <div class="container"> <div class="navbar-header"> <button type="button" class="navbar-toggle" data-toggle="collapse" data-target=".navbar-collapse" title="Toggle navigation" accesskey="N"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"/> <span class="icon-bar"/> <span class="icon-bar"/> </button> <!-- Header Section -->
<HtmlOutputText escape="false" id="j_id6" rendered="true" transient="false" value="<h1> <a class="navbar-brand" href="http://www.brcc.edu/" title="BRCC" accesskey="C" target="_blank"> </a> <a class="navbar-brand-new" href="/sims/helpcenter/common/layout/SelfHelpHome.seam?inst_name=vccs-blueridge" title="vccs-blueridge" accesskey="C"> Financial Aid and Student Accounts <br/> <span> SUPPORT WEBSITE </span> </a> </h1>"/>
</div> <!-- Nav Section -->
<HtmlDiv id="j_id8" rendered="false" styleClass="navbar-collapse collapse" transient="false">
<ul class="nav navbar-nav navbar-right">
<UIRepeat id="navList" offset="0" rendered="true" size="-1" transient="false" var="nav">
<li class="myhelplink">
<HtmlLink accesskey="M" action="#{shpLayoutManager.recordState(linkid,nav.label)}" actionExpression="#{shpLayoutManager.recordState(linkid,nav.label)}" disabled="false" id="j_id11" immediate="false" includePageParams="true" propagation="default" rendered="false" target="_self" transient="false" view=""/>
<HtmlLink accesskey="M" action="#{shpLayoutManager.recordState(linkid,nav.label)}" actionExpression="#{shpLayoutManager.recordState(linkid,nav.label)}" disabled="false" id="j_id12" immediate="false" includePageParams="true" onclick="JavaScript:clickLink('helpcenter');return true;" propagation="default" rendered="false" target="_self" transient="false" view=""/>
<HtmlOutputLink disabled="false" id="j_id13" rendered="true" target="_self" transient="false">
#{nav.label}
</HtmlOutputLink>
<HtmlInputHidden id="hostNavlink" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
</li>
</UIRepeat>
<li class="Dashboard">
<HtmlLink action=" disabled="false" id="j_id17" immediate="false" includePageParams="true" propagation="default" rendered="false" transient="false" view="/helpcenter/common/layout/ReportingDashboardView.xhtml">
<span>Dashboard</span>
</HtmlLink>
</li> <li class="createTicket">
<HtmlLink action="#{shpIdentityProxy.tryLogin}" actionExpression="#{shpIdentityProxy.tryLogin}" disabled="false" id="j_id20" immediate="false" includePageParams="true" propagation="default" rendered="true" transient="false" view="/helpcenter/common/layout/cas/Login.xhtml">
<span>#{shpLayout.ticketConfig.creatTicketNavLink}</span>
</HtmlLink>
<HtmlLink action=" disabled="false" id="j_id22" immediate="false" includePageParams="true" propagation="default" rendered="false" transient="false">
<a onclick="showTicket()" class="createTicketStyle">#{shpLayout.ticketConfig.creatTicketNavLink}</a>
</HtmlLink>
<HtmlLink action=" disabled="false" id="j_id24" immediate="false" includePageParams="true" propagation="default" rendered="false" transient="false">
<a onclick="showTicket()" class="createTicketStyle">#{shpLayout.ticketConfig.creatTicketNavLink}</a>
</HtmlLink>
</li> <li class="loginLink"> <!-- login --> <!--<span>Welcome, #{supportUser.firstName}  |  </span>-->
<HtmlLink action="#{shpIdentityProxy.logout}" actionExpression="#{shpIdentityProxy.logout}" disabled="false" id="j_id27" immediate="false" includePageParams="true" propagation="default" rendered="false" styleClass="loginOutLabel" title="Sign Out" transient="false" view="/helpcenter/common/layout/cas/Login.xhtml">
<span>#{shpLayout.loginConfig.loginOutLabel}</span>
</HtmlLink>
<HtmlLink action="#{shpIdentityProxy.logout}" actionExpression="#{shpIdentityProxy.logout}" disabled="false" id="j_id29" immediate="false" includePageParams="true" propagation="default" rendered="false" styleClass="loginOutLabel" title="Sign Out" transient="false">
<span>#{shpLayout.loginConfig.loginOutLabel}</span>
</HtmlLink>
<HtmlLink action="#{shpIdentityProxy.tryLogin}" actionExpression="#{shpIdentityProxy.tryLogin}" disabled="false" id="j_id31" immediate="false" includePageParams="true" propagation="default" rendered="true" styleClass="loginBtnLabel" title="Log In" transient="false" view="/helpcenter/common/layout/cas/Login.xhtml">
<span>#{shpLayout.loginConfig.title} </span>
</HtmlLink>
<HtmlLink action="#{shpIdentityProxy.tryLogin}" actionExpression="#{shpIdentityProxy.tryLogin}" disabled="false" id="j_id33" immediate="false" includePageParams="true" propagation="default" rendered="false" styleClass="loginBtnLabel" title="" transient="false" view="/helpcenter/common/layout/SelfhelpArticleView.xhtml">
<span>#{shpLayout.loginConfig.title}</span>
</HtmlLink>
</li> <li class="resetPasswordLink">
<HtmlLink action=" disabled="false" id="j_id36" immediate="false" includePageParams="true" propagation="default" rendered="false" transient="false">
<span data-toggle="modal" data-target="#resetPassword">Modify Password</span>
</HtmlLink>
</li> </ul>
<HtmlInputHidden id="currentPageLink" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true" value="/helpcenter/common/layout/SelfhelpArticleView.xhtml"/>
<HtmlInputHidden id="nav-link-active" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
</HtmlDiv>
<HtmlDiv id="j_id39" rendered="true" styleClass="navbar-collapse collapse" transient="false">
<HtmlDiv id="j_id40" rendered="true" styleClass="drill" transient="false">
<ul class="nav navbar-nav navbar-right">
<UIRepeat id="subnavList" offset="0" rendered="true" size="-1" transient="false" var="nav">
<li class="search" style="margin-top: -12px;top: 12px;"> <a href="#" data-toggle="collapse" data-target="#drill-search" onclick="return false;" style="padding-bottom: 30px;padding-top: 10px;" accesskey="C"> </a> </li> <li class="MyHelpLinks">
<HtmlLink action="#{shpLayoutManager.recordState(linkid,nav.label)}" actionExpression="#{shpLayoutManager.recordState(linkid,nav.label)}" disabled="false" id="j_id43" immediate="false" includePageParams="true" propagation="default" rendered="false" target="_self" transient="false" view=""/>
<HtmlOutputLink disabled="false" id="j_id44" rendered="true" target="_self" transient="false">
#{nav.label}
</HtmlOutputLink>
<HtmlInputHidden id="hostNavlink" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
</li>
</UIRepeat>
<li class="Dashboard">
<HtmlLink action=" disabled="false" id="j_id48" immediate="false" includePageParams="true" propagation="default" rendered="false" transient="false" view="/helpcenter/common/layout/ReportingDashboardView.xhtml">
<span>#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.dashboard')}</span>
</HtmlLink>
</li> <li class="createTicket">
<HtmlLink action="#{shpIdentityProxy.tryLogin}" actionExpression="#{shpIdentityProxy.tryLogin}" disabled="false" id="j_id51" immediate="false" includePageParams="true" propagation="default" rendered="true" transient="false" view="/helpcenter/common/layout/cas/Login.xhtml">
<span>#{shpLayout.ticketConfig.creatTicketNavLink}</span>
</HtmlLink>
<HtmlLink action=" disabled="false" id="j_id53" immediate="false" includePageParams="true" propagation="default" rendered="false" transient="false">
<a onclick="showTicket()" class="createTicketStyle">#{shpLayout.ticketConfig.creatTicketNavLink}</a>
</HtmlLink>
<HtmlLink action=" disabled="false" id="j_id55" immediate="false" includePageParams="true" propagation="default" rendered="false" transient="false">
<a onclick="showTicket()" class="createTicketStyle">#{shpLayout.ticketConfig.creatTicketNavLink}</a>
</HtmlLink>
</li> <li class="loginLink"> <!-- login --> <!--<span>Welcome, #{supportUser.firstName}  |  </span>-->
<HtmlLink action="#{shpIdentityProxy.logout}" actionExpression="#{shpIdentityProxy.logout}" disabled="false" id="j_id58" immediate="false" includePageParams="true" propagation="default" rendered="false" styleClass="loginOutLabel" title="Sign Out" transient="false" view="/helpcenter/common/layout/cas/Login.xhtml">
<span>#{shpLayout.loginConfig.loginOutLabel}</span>
</HtmlLink>
<HtmlLink action="#{shpIdentityProxy.logout}" actionExpression="#{shpIdentityProxy.logout}" disabled="false" id="j_id60" immediate="false" includePageParams="true" propagation="default" rendered="false" styleClass="loginOutLabel" title="Sign Out" transient="false">
<span>#{shpLayout.loginConfig.loginOutLabel}</span>
</HtmlLink>
<HtmlLink action="#{shpIdentityProxy.tryLogin}" actionExpression="#{shpIdentityProxy.tryLogin}" disabled="false" id="j_id62" immediate="false" includePageParams="true" propagation="default" rendered="true" styleClass="loginBtnLabel" title="Log In" transient="false" view="/helpcenter/common/layout/cas/Login.xhtml">
<span>#{shpLayout.loginConfig.title} </span>
</HtmlLink>
<HtmlLink action="#{shpIdentityProxy.tryLogin}" actionExpression="#{shpIdentityProxy.tryLogin}" disabled="false" id="j_id64" immediate="false" includePageParams="true" propagation="default" rendered="false" styleClass="loginBtnLabel" title="" transient="false" view="/helpcenter/common/layout/SelfhelpArticleView.xhtml">
<span>#{shpLayout.loginConfig.title}</span>
</HtmlLink>
</li> <li class="resetPasswordLink">
<HtmlLink action=" disabled="false" id="j_id67" immediate="false" includePageParams="true" propagation="default" rendered="false" transient="false">
<span data-toggle="modal" data-target="#resetPassword">#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.passwordReset.confirm.modifyPwd')}</span>
</HtmlLink>
</li> </ul>
<HtmlInputHidden id="subcurrentPageLink" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true" value="/helpcenter/common/layout/SelfhelpArticleView.xhtml"/>
<HtmlInputHidden id="sub-nav-link-active" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
</HtmlDiv>
</HtmlDiv>
</div> </div>
<HtmlDiv id="j_id71" rendered="false" styleClass="jumbotron" transient="false">
<div class="container search"> <div class="row"> <div class="col-xs-12 col-xs-offset-0 col-lg-8 col-lg-offset-2"> <div> <table> <tr> <td><h2>
<HtmlOutputText escape="false" id="j_id73" rendered="true" transient="false" value="<h2>How can we help?</h2>"/>
</h2></td> </tr> </table> </div> <!-- KB search -->
<HtmlForm enctype="application/x-www-form-urlencoded" id="searchFormTest" prependId="false" rendered="true" submitted="false" transient="false">
<div class="searchborder"> <span class="icon-search"/> <label for="search_text" class="searchLable">#{kbsearch.searchCenterLabel}</label>
<HtmlInputText disabled="false" id="search_text" immediate="false" localValueSet="false" maxlength="-2147483648" readonly="false" rendered="true" required="false" size="-2147483648" styleClass="typeahead" title="Search by phrase or keyword" transient="false" valid="true"/>
<HtmlCommandButton action="#{ivyTechSHPKbManager.searchArticle}" actionExpression="#{ivyTechSHPKbManager.searchArticle}" disabled="false" id="search_center_btn" immediate="false" onkeypress="javascript:if(event.keyCode==13) {document.getElementById('search_center_btn').click();return false;}" readonly="false" rendered="true" styleClass="btnself" title="Search by phrase or keyword" transient="false" type="submit" value="Search"/>
<input type="hidden" id="searchKbInputVal" value="#{kbsearch.searchCenterLabel}"/> <input type="hidden" id="suggestions" value=""/> </div>
</HtmlForm>
<span class="tt-dropdown-menu" style="display: none; left: 0px; position: absolute; top: 100%; z-index: 100;"/> </div> </div> </div>
</HtmlDiv>
<HtmlDiv id="j_id78" rendered="true" transient="false">
<div class="drill"> <div class="jumbotron"> <div class="container search"> <div class="row"> <div class="col-sm-12">
<HtmlDiv id="navgation" rendered="true" transient="false">
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" id="j_id80" ignoreDupResponses="false" limitToList="false" prependId="true" rendered="true" requestDelay="-2147483648" styleClass="gh-leftNavTopic" submitted="false" timeout="-2147483648" transient="false">
<div class="navlink"> <ol class="breadcrumb"> <li>
<HtmlLink action="#{shpGuidedHelpManager.clear()}" actionExpression="#{shpGuidedHelpManager.clear()}" disabled="false" id="j_id82" immediate="false" includePageParams="true" propagation="default" rendered="true" transient="false" view="/helpcenter/common/layout/SelfHelpHome.seam">
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.home')}
<UIParameter id="j_id84" name="inst_name" rendered="true" transient="false" value="vccs-blueridge"/>
</HtmlLink>
</li> <li class="active">
<HtmlSpan id="j_id86" rendered="false" transient="false">
#{shpLayout.loginConfig.title}
</HtmlSpan>
<HtmlSpan id="j_id88" rendered="false" transient="false">
#{shpLayout.pwdResetCommonConfig.pwdResetHeader}
</HtmlSpan>
<HtmlSpan id="j_id90" rendered="false" transient="false">
#{shpLayout.pwdResetCommonConfig.pwdResetHeader}
</HtmlSpan>
<HtmlSpan id="j_id92" rendered="false" transient="false">
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.helpcenter.title')}
</HtmlSpan>
<HtmlSpan id="j_id94" rendered="false" transient="false">
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.result.search')}
</HtmlSpan>
<HtmlSpan id="j_id96" rendered="true" transient="false">
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.articles.title')}
</HtmlSpan>
<HtmlSpan id="j_id98" rendered="false" transient="false">
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.dashboard')}
</HtmlSpan>
<HtmlSpan id="j_id100" rendered="false" transient="false">
<HtmlAjaxCommandLink action="#{shpGuidedHelpManager.clear()}" actionExpression="#{shpGuidedHelpManager.clear()}" ajaxSingle="false" bypassUpdates="false" disabled="false" id="j_id101" ignoreDupResponses="false" immediate="false" limitToList="false" onclick="changeGHCrumbTitle(this)" rendered="true" requestDelay="-2147483648" styleClass="gh-nav-allLinkst" timeout="-2147483648" transient="false">
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.articles.title')}
</HtmlAjaxCommandLink>
<UIRepeat id="j_id103" offset="0" rendered="true" size="10" transient="false" var="nstep">
 / 
<HtmlAjaxCommandLink action="#{shpGuidedHelpManager.select(nstep)}" actionExpression="#{shpGuidedHelpManager.select(nstep)}" ajaxSingle="false" bypassUpdates="false" disabled="false" id="j_id105" ignoreDupResponses="false" immediate="false" limitToList="false" onclick="changeGHCrumbTitle(this)" rendered="true" requestDelay="-2147483648" styleClass="gh-nav-allLinkst" timeout="-2147483648" transient="false">
<HtmlOutputText escape="true" id="j_id106" rendered="true" transient="false"/>
</HtmlAjaxCommandLink>
</UIRepeat>
<span> / #{currentGHStep.name}</span> <input id="currentGHStepValue" type="hidden" value="#{currentGHStep.name}"/>
</HtmlSpan>
</li> </ol> <h1 class="myHelpCenterNav" title="#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.guidedhelp.topics')}">
<HtmlSpan id="j_id109" rendered="false" transient="false">
<HtmlSpan id="j_id110" rendered="true" styleClass="loginPageMessage" transient="false">
#{shpLayout.loginConfig.loginPageMessage}
</HtmlSpan>
</HtmlSpan>
<HtmlSpan id="j_id112" rendered="false" transient="false">
#{shpLayout.pwdResetCommonConfig.pwdResetHeader}
</HtmlSpan>
<HtmlSpan id="j_id114" rendered="false" transient="false">
#{shpLayout.pwdResetCommonConfig.pwdResetHeader}
</HtmlSpan>
<!-- <s:span rendered="#{helpcenter == '/helpcenter/common/layout/MyHelpCenter.xhtml'}"> My Help Center </s:span> -->
<HtmlSpan id="j_id117" rendered="false" transient="false">
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.result.search')}
</HtmlSpan>
<HtmlSpan id="j_id119" rendered="true" transient="false">
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.articles.title')}
</HtmlSpan>
<HtmlSpan id="j_id121" rendered="false" transient="false">
#{currentGHStep.name}
</HtmlSpan>
<HtmlSpan id="j_id123" rendered="false" transient="false">
#{currentGHStep.name}
</HtmlSpan>
</h1> </div>
</AjaxForm>
</HtmlDiv>
</div> <div id="drill-search" class="col-sm-6 navbar-collapse collapse1">
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" id="searchFormTestInner" ignoreDupResponses="false" limitToList="false" prependId="false" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<div class="searchborder" id="searchText"> <span class="icon-search"/> <label for="searchInner_text" class="searchLable">#{kbsearch.searchLabel}</label>
<HtmlInputText disabled="false" id="searchInner_text" immediate="false" localValueSet="false" maxlength="-2147483648" onkeypress="javascript:if(event.keyCode==13) {document.getElementById('searchInner_center_btn').click();return false;}" readonly="false" rendered="true" required="false" size="-2147483648" styleClass="typeahead" title="Search Our KB" transient="false" valid="true"/>
<HtmlAjaxCommandButton action="#{ivyTechSHPKbManager.searchArticle}" actionExpression="#{ivyTechSHPKbManager.searchArticle}" ajaxSingle="false" bypassUpdates="false" disabled="false" id="searchInner_center_btn" ignoreDupResponses="false" immediate="false" limitToList="false" rendered="true" requestDelay="-2147483648" size="-2147483648" styleClass="kb-subsearchButton hidden" timeout="-2147483648" title="Search by phrase or keyword" transient="false" value="Search"/>
<input type="hidden" id="subsearchKbInputVal" value="#{shpLayout.kBSearchConfig.searchCenterLabel}"/> </div>
</AjaxForm>
</div> </div> </div> </div> </div>
</HtmlDiv>
<HtmlDiv id="ticketNumber" rendered="true" style="padding-left: 60px; padding-right: 60px; top: -30px;" styleClass="col-xs-12 panel-success" transient="false">
<HtmlDiv id="j_id130" rendered="true" style="width: 800px;" styleClass="panel-heading" transient="false">
<HtmlAjaxOutputPanel ajaxRendered="false" id="j_id131" keepTransient="true" layout="inline" rendered="true" transient="false">
<HtmlMessages globalOnly="false" id="j_id132" layout="list" rendered="true" showDetail="false" showSummary="true" tooltip="false" transient="false"/>
</HtmlAjaxOutputPanel>
</HtmlDiv>
</HtmlDiv>
<script> jQuery(document).ready( function() { removeExtraParas(); }); </script> <!-- Default Bullet points styles SPS-10770 --> <style type="text/css"> .page-content ul{ list-style-type: disc; } .page-content ol{ list-style-type: decimal; } </style> <div class="container"> <div class="row"> <div class="col-md-8"> <div class="row article"> <div class="col-lg-12">
<HtmlDiv id="j_id134" rendered="true" transient="false">
<div id="printDiv"> <div class="related-topics">
<HtmlDiv id="j_id136" rendered="false" transient="false">
<span>#{bundleMananger.getMessageInst('shp','common','shp.articles.topics')}:</span>
<UIRepeat id="j_id138" offset="0" rendered="true" size="-1" transient="false" var="step">
<HtmlLink action="#{shpGuidedHelpManager.selectAndInitChildKB}" actionExpression="#{shpGuidedHelpManager.selectAndInitChildKB}" disabled="false" id="j_id139" immediate="false" includePageParams="true" propagation="default" rendered="true" transient="false" view="/helpcenter/common/layout/GuidedHelp.seam">
<UIParameter id="j_id140" name="cstepPk" rendered="true" transient="false"/>
#{step.name}
</HtmlLink>
</UIRepeat>
</HtmlDiv>
</div> <div class="page-header"> <h1>
<HtmlOutputText escape="false" id="j_id143" rendered="true" transient="false" value="How do I complete my MPN and Entrance Counseling?"/>
</h1> </div>
<HtmlDiv id="j_id145" rendered="true" transient="false">
<HtmlOutputText escape="false" id="j_id146" rendered="true" transient="false" value="<div class="sharebar clearfix"> <span class="pull-left">Share <a href="https://facebook.com/sharer.php?u=https%3A%2F%2Fmysupport.brcc.edu%2Fsims%2Fhelpcenter%2Fcommon%2Flayout%2FSelfhelpArticleView.seam%3Finst_name%3Dvccs-blueridge%26article_id%3D1-8797-8386-153&t=IvyTech Help Center" title="Facebook" target="_blank"><span class="icon social icon-share-fb"></span></a> <a href="https://twitter.com/intent/tweet?url=https%3A%2F%2Fmysupport.brcc.edu%2Fsims%2Fhelpcenter%2Fcommon%2Flayout%2FSelfhelpArticleView.seam%3Finst_name%3Dvccs-blueridge%26article_id%3D1-8797-8386-153&text=Blue Ridge Help Center&via=Blue Ridge Help Center" title="Twitter" target="_blank"> <span class="icon social icon-share-tweet"></span></a></span> <span class="pull-right"><a href="#" onclick="printdiv('printDiv')" title="Print"><span class="icon social icon-share-print"></span>Print</a></span> </div>"/>
</HtmlDiv>
<div class="page-content"> <p>
<HtmlOutputText escape="false" id="j_id148" rendered="true" transient="false" value="<p style="font-family: Arial; font-size: 10pt;"><span style="font-size: 10pt;">To complete your loan Entrance Counseling and Master Promissory Note please visit <a href="https://studentaid.gov/" target="_blank" rel="noopener">studentaid.gov</a>. Click <strong>Log In</strong> and use the appropriate personal information requested and your FSA ID to log into the site. If you have forgotten your FSA ID, you may retrieve it at <a href="https://fsaid.ed.gov/npas/index.htm" target="_blank" rel="noopener">fsaid.ed.gov</a>.</span></p> <p style="font-family: Arial; font-size: 10pt;"><span style="font-size: 10pt;"><span style="font-family: Arial;">For questions or concerns related to actions performed on the <a href="https://studentaid.gov/" target="_blank" rel="noopener">studentaid.gov</a> website, utilize the contact information located <strong><a href="https://studentaid.gov/help-center/contact" target="_blank" rel="noopener">here</a></strong> for assistance.</span></span></p>"/>
</p> </div> <div class="page-footnote clearfix"> <span class="pull-left">#{bundleMananger.getMessageInst('shp','common','shp.articles.lastUpdated')}: #{myUtils.date2NOSecondTimezoneString(shpKbManager.displayarticle.updateDate)}</span> <span class="pull-right">#{shpKbManager.displayarticle.orginalKey}</span> </div> </div>
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" id="j_id150" ignoreDupResponses="false" limitToList="false" prependId="false" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<div class="improve">
<HtmlOutputText escape="false" id="j_id152" rendered="true" transient="false"/>
<span id="yesorNo" class="btn-container pull-right">
<HtmlAjaxCommandButton action="#{shpKbManager.updateCounterStatusParam()}" actionExpression="#{shpKbManager.updateCounterStatusParam()}" ajaxSingle="false" bypassUpdates="false" disabled="false" id="j_id154" ignoreDupResponses="false" immediate="false" limitToList="false" onclick="showThanks()" rendered="true" requestDelay="-2147483648" size="-2147483648" styleClass="btn btn-default" timeout="-2147483648" transient="false">
<UIParameter id="j_id155" name="counterStatus" rendered="true" transient="false"/>
</HtmlAjaxCommandButton>
<HtmlAjaxCommandButton action="#{shpKbManager.updateCounterStatusParam()}" actionExpression="#{shpKbManager.updateCounterStatusParam()}" ajaxSingle="false" bypassUpdates="false" disabled="false" id="j_id156" ignoreDupResponses="false" immediate="false" limitToList="false" onclick="showThanks()" rendered="true" requestDelay="-2147483648" size="-2147483648" styleClass="btn btn-default" timeout="-2147483648" transient="false">
<UIParameter id="j_id157" name="counterStatus" rendered="true" transient="false"/>
</HtmlAjaxCommandButton>
</span> <div id="ThankResponseDiv" class="font12"> </div> </div>
</AjaxForm>
</HtmlDiv>
<HtmlDiv id="messages" rendered="false" styleClass="message" transient="false">
<HtmlMessages globalOnly="false" id="j_id159" layout="list" rendered="true" showDetail="false" showSummary="true" tooltip="false" transient="false"/>
</HtmlDiv>
</div><!-- /.col-lg-12 --> </div><!-- /.row --> </div><!-- /.col-md-8 --> <div class="col-md-4"> <div class="row rail">
<HtmlDiv id="j_id161" rendered="false" styleClass="col-lg-12 commonqs" transient="false">
<h2>#{bundleMananger.getMessageInst('shp','common','shp.articles.relatedArticles')}</h2> <div class="htop-body">
<UIRepeat id="j_id163" offset="0" rendered="true" size="5" transient="false" var="article">
<ul> <li>
<HtmlLink action=" disabled="false" id="j_id165" immediate="false" includePageParams="true" propagation="default" rendered="true" styleClass="htop-list" title="" transient="false" view="/helpcenter/common/layout/SelfhelpArticleView.xhtml">
<UIParameter id="j_id166" name="inst_name" rendered="true" transient="false" value="vccs-blueridge"/>
<UIParameter id="j_id167" name="article_id" rendered="true" transient="false"/>
<HtmlOutputText escape="false" id="j_id168" rendered="true" styleClass="title_link" transient="false"/>
</HtmlLink>
</li> </ul> <div class="htop-titlePadding"/>
</UIRepeat>
</div>
</HtmlDiv>
<!-- /.col-lg-12 --> <div class="col-lg-12 commonqs"> <h2>#{bundleMananger.getMessageInst('shp','common','shp.articles.popularArticles')}</h2> <div class="htop-body">
<UIRepeat id="j_id172" offset="0" rendered="true" size="5" transient="false" var="article">
<ul> <li>
<HtmlLink action="#{ivyTechSHPKbManager.searchKBRelatedArticleList}" actionExpression="#{ivyTechSHPKbManager.searchKBRelatedArticleList}" disabled="false" id="j_id174" immediate="false" includePageParams="true" propagation="default" rendered="true" styleClass="htop-list" title="" transient="false" view="/helpcenter/common/layout/SelfhelpArticleView.xhtml">
<UIParameter id="j_id175" name="inst_name" rendered="true" transient="false" value="vccs-blueridge"/>
<UIParameter id="j_id176" name="article_id" rendered="true" transient="false"/>
<HtmlOutputText escape="false" id="j_id177" rendered="true" styleClass="title_link" transient="false"/>
</HtmlLink>
</li> </ul> <div class="htop-titlePadding"/>
</UIRepeat>
</div> </div><!-- /.col-lg-12 --> </div><!-- /.row --> </div><!-- /.col-md-3--> </div><!-- /.row --> </div> <!-- /container -->
<footer> <div id="tierone"> <div class="container"> <div class="row footerrowo"> <div class="col-md-4">
<HtmlOutputText escape="false" id="j_id181" rendered="true" transient="false" value="<h3>Still need help?</h3><p>If you can't find the answers to your questions, feel free to contact our Support Team.</p>"/>
</div> <div class="col-md-8"> <div class="row">
<HtmlOutputText escape="false" id="j_id183" rendered="true" transient="false" value="<a href="tel:18558443631"> <div class="col-sm-4"> <h4 class="call">Call (855) 844-3631</h4> </div> </a>"/>
<a href="#" onclick="startChat(); return false;"> <div class="col-sm-4 chatDiv"> <h4 class="chat">#{shpLayout.basicConfig.footerLiveChat}</h4> </div> </a>
<HtmlDiv id="j_id185" rendered="true" styleClass="col-sm-4" transient="false">
<HtmlLink action="#{shpIdentityProxy.tryLogin}" actionExpression="#{shpIdentityProxy.tryLogin}" disabled="false" id="j_id186" immediate="false" includePageParams="true" onclick="JavaScript:clickLink('ticket');return true;" propagation="default" rendered="true" transient="false" view="/helpcenter/common/layout/cas/Login.xhtml">
<h4 class="ticket">#{shpLayout.ticketConfig.creatTicketLinkTitle}</h4>
</HtmlLink>
</HtmlDiv>
<HtmlDiv id="j_id188" rendered="false" styleClass="col-sm-4" transient="false">
<h4 onclick="showTicket()" class="ticket">#{shpLayout.ticketConfig.creatTicketLinkTitle}</h4>
</HtmlDiv>
<HtmlDiv id="j_id190" rendered="false" styleClass="col-sm-4" transient="false">
<h4 onclick="showTicket()" class="ticket">#{shpLayout.ticketConfig.creatTicketLinkTitle}</h4>
</HtmlDiv>
</div> </div> </div> </div> </div> <div id="tiertwo"> <div class="container"> <div class="row footerrowT"> <div class="col-md-4"> <h3>#{shpLayout.helptopic.footerTitle}</h3> <div class="htop-body-showArticle"> <ul>
<UIRepeat id="j_id193" offset="0" rendered="true" size="4" transient="false" var="article">
<li>
<HtmlLink action="#{ivyTechSHPKbManager.searchKBRelatedArticleList}" actionExpression="#{ivyTechSHPKbManager.searchKBRelatedArticleList}" disabled="false" id="j_id195" immediate="false" includePageParams="true" propagation="default" rendered="true" styleClass="htop-list" title="" transient="false" view="/helpcenter/common/layout/SelfhelpArticleView.xhtml">
<UIParameter id="j_id196" name="inst_name" rendered="true" transient="false" value="vccs-blueridge"/>
<UIParameter id="j_id197" name="article_id" rendered="true" transient="false"/>
<HtmlOutputText escape="false" id="j_id198" rendered="true" styleClass="title_link" transient="false"/>
</HtmlLink>
</li>
</UIRepeat>
</ul> </div> </div>
<HtmlOutputText escape="false" id="j_id201" rendered="true" transient="false" value="<div class="col-md-4"> <h3>Helpful Links</h3> <ul> <li> <a href="http://www.brcc.edu/financial_aid/fa-apply" target="_blank" >Apply for Fin Aid</a> </li> <li> <a href=" http://www.brcc.edu/financial_aid" target="_blank" >Do you want to add Financial Aid</a> </li> <li><a href="http://www.brcc.edu/financial_aid/loans" target="_blank">Loans</a></li> <li><a href="http://www.brcc.edu/financial_aid/scholarships" target="_blank">Scholarships</a></li> </ul> </div> <div class="col-md-4"> <h3>Stay Connected</h3> <ul> <li><a href="http://www.brcc.edu/registration/classes" target="_blank">Classes & Registration</a></li> <li><a href="http://www.brcc.edu/registration/classes" target="_blank">Student Life & Services</a></li> <li class="badges"> <a href="http://www.facebook.com/pages/Weyers-Cave-VA/Blue-Ridge-Community-College-Virginia/131450979820" target="_blank"> <span class="icon social icon-fb"></span> </a> <a href="http://www.youtube.com/brccvirginia" target="_blank"> <span class="icon social icon-yt"></span> </a> </li> </ul> </div>"/>
</div> </div> </div> <div id="tierthree"> <div class="container">
<HtmlOutputText escape="false" id="j_id203" rendered="true" transient="false" value="<footer id="colophon" role="contentinfo"> <div id="footer_bottom"> Blue Ridge Community College Box 80, One College Lane Weyers Cave, Virginia 24486 (540) 234-9261 Other VA: (888) 750-2722<br> <p style="text-align:center;font-weight:bold;color:#ffffff;text-transform:uppercase;" <a="" href="#" class=" rs-link rs-link-inactive" data-link-desktop="Switch to desktop version" data-link-responsive="Switch to responsive / mobile version"></p> </div> </footer> "/>
</div> </div> </footer>
<HtmlDiv id="j_id205" rendered="true" transient="false">
<div id="chatfix" class="hidden-xs" onclick="startChat(); return false;" style="display: none"> <div id="liveChatImg"> <span>#{bundleMananger.getMessageInst('shp', 'common', 'shp.chat')}</span> </div> </div>
</HtmlDiv>
<HtmlDiv id="j_id207" rendered="false" transient="false">
<div id="chatBotfix" class="hidden-xs" onclick="startBot(); return false;"> <div id="liveChatImg"> <span>#{bundleMananger.getMessageInst('shp', 'common', 'shp.chatbot')}</span> </div> </div>
</HtmlDiv>
<UIRepeat id="j_id209" offset="0" rendered="true" size="-1" transient="false" var="nav">
<HtmlDiv id="j_id210" rendered="false" transient="false">
<input type="hidden" value="#{nav.getLinkEvaluated()}" id="liveChatUrl"/>
</HtmlDiv>
</UIRepeat>
<div class="svButton" style="display: none"/> <!-- SV chat configuration --> <input id="svChatConfig" type="hidden" value="#{smartViewChatConfig.isSmartViewChat}"/>
<HtmlInputHidden id="userInfo" immediate="false" localValueSet="false" rendered="false" required="false" transient="false" valid="true"/>
<input id="svChatNeedLogin" type="hidden" value="#{shpLayout.smartViewChatConfig.needLogin}"/> <input id="svChatInvitation" type="hidden" value="#{smartViewChatInvitationConfig.toJson()}"/> <!-- chat pop --> <input id="enablePop" type="hidden" value="#{shpLayout.enableChatPop}"/> <input id="chatpopTime" type="hidden" value="#{shpLayout.lengthChatPop}"/> <input id="keepTime" type="hidden" value="#{shpLayout.chatKeepTime}"/> <input id="chatpopContent" type="hidden" value="#{shpLayout.chatPopContent}"/> <input id="needLoginDiv" type="hidden" value="#{shpLayout.ticketConfig.needLogin}"/> <input id="loginType" type="hidden" value="#{shpLayout.loginConfig.loginType}"/>
<HtmlDiv id="refreshIsLoggedInDiv" rendered="true" transient="false">
<input id="isLoggedInDiv" type="hidden" value="#{identity.isLoggedIn()}"/> <input id="isCaseOfficeTime" name="isCaseOfficeTime" type="hidden" value="#{shpInitManager.isCaseOfficeTime()}"/> <input id="isChatOfficeTime" name="isChatOfficeTime" type="hidden" value="#{shpInitManager.isChatOfficeTime()}"/>
</HtmlDiv>
<input id="loginLink" type="hidden" value="#{shpLayout.loginLinkLocation}"/>
<HtmlInputHidden id="currentInstitutionName" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true" value="vccs-blueridge"/>
<HtmlInputHidden id="liveEngageChatURL" immediate="false" localValueSet="false" rendered="false" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="chatOffStrategy" immediate="false" localValueSet="false" rendered="false" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="isNFInstitution" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true" value="true"/>
<HtmlInputHidden id="chatMessage" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="dobDayMessage" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="monthMessage" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="dobYearMessage" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="dayMessage" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="yearhMessage" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="dayPlaceholder" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="yearhPlaceholder" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="serverIssue" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="outWorkTime" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="filedIsRequired" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="valueIsTooLong" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="valueIsInvalid" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="helpcenterTitledLable" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="trackersLable" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="enterkeywords" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="thanksYouMessage" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="submitCaseLale" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="errorOfvalueRequired" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="errorOfstudentID" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="errorOflast4SSN" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="errorOfnewPwd" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="errorOfnewPwdLength" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="errorOfconfirmNewPwd" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="errorOfdob" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="resetSuccess" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="loginButtonSucce" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="chatreconnecting" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="chatconnection" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="chatserverInterruption" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="chatserverconnect" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="loginFirst" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="loginLoadingButton" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="loginLoadingReset" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="keepAlive" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true" value="false"/>
<HtmlInputHidden id="chatisOpened" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="chatWelcome" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="chatTypehere" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="chatSendMessage" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="conversationId" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true" value="6815"/>
<HtmlInputHidden id="loginusername" immediate="false" localValueSet="false" rendered="false" required="false" transient="false" valid="true"/>
<input id="sessionToken" name="sessionToken" type="hidden" value="#{shpInitManager.getBotToken()}"/>
<HtmlInputHidden id="uploadFileError" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="uploadFileSizeError" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="uploadFileFormatError" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="uploadFileNumberError" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="kbsearchLabel" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true" value="Search Our KB"/>
<HtmlInputHidden id="kbrefineText" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="allowedFileFormat" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="uploadFileNameError" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<HtmlInputHidden id="loggedInUser" immediate="false" localValueSet="false" rendered="false" required="false" transient="false" valid="true"/>
<div class="modal fade ticket" id="newticket" tabindex="-1" data-backdrop="static" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true" rendered="#{shpInitManager.isCaseOfficeTime()}"> <div class="modal-dialog"> <div class="modal-content">
<HtmlDiv id="j_id218" rendered="true" styleClass="modal-header" transient="false">
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" enctype="multipart/form-data" id="cancelNF" ignoreDupResponses="false" limitToList="false" prependId="false" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<HtmlAjaxFunction action="#{shpSIMS2Manager.clearCacheInfor()}" actionExpression="#{shpSIMS2Manager.clearCacheInfor()}" ajaxSingle="false" bypassUpdates="false" id="j_id219" ignoreDupResponses="true" immediate="false" limitToList="false" name="ajaxCancelFunction" oncomplete="clearUploadFile();" reRender="pticketsubmit,userFieldsDiv,ticketdetailform,uploadAttachmentfile" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<button type="button" class="close" data-dismiss="modal" aria-hidden="true" onclick="clearErrorMsg();ajaxCancelFunction();">×</button>
</AjaxForm>
<h4 class="modal-title" id="myModalLabel">#{shpLayout.ticketConfig.popUpTitle}</h4>
</HtmlDiv>
<HtmlDiv id="j_id222" rendered="false" styleClass="modal-header" transient="false">
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" enctype="multipart/form-data" id="cancelOF" ignoreDupResponses="false" limitToList="false" prependId="false" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<HtmlAjaxFunction action="#{shpPTManager.clearCacheInfor()}" actionExpression="#{shpPTManager.clearCacheInfor()}" ajaxSingle="false" bypassUpdates="false" id="j_id223" ignoreDupResponses="true" immediate="false" limitToList="false" name="ajaxCancelFunction" oncomplete="clearUploadFile();" reRender="pticketsubmit,userFieldsDiv,ticketdetailform,uploadAttachmentfile" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<button type="button" class="close" data-dismiss="modal" aria-hidden="true" onclick="clearErrorMsg();ajaxCancelFunction();">×</button>
</AjaxForm>
<h4 class="modal-title" id="myModalLabel">#{shpLayout.ticketConfig.popUpTitle}</h4>
</HtmlDiv>
<div class="modal-body">
<script type="text/javascript" language="javascript"> jQuery(document).ready( function() { var url = jQuery("#subcurrentPageLink").val(); if(url != '/helpcenter/common/layout/Error.xhtml'){ try{ ajaxForm(); }catch(e){ console.log(e); } } }); </script>
<HtmlForm enctype="application/x-www-form-urlencoded" id="j_id228" prependId="true" rendered="true" submitted="false" transient="false"/>
<HtmlInputHidden id="emialInvalidMsg" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true"/>
<div id="con1" class="tagContentWidth"> <div id="con1Content"> <div class="tk-sub-header" style="padding-left: 0px;">
<HtmlOutputText escape="false" id="j_id230" rendered="true" transient="false" value="Need help? Simply fill out the information below so that we can best assist you."/>
</div>
<HtmlDiv id="pticketsubmitPanel" rendered="true" transient="false">
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" enctype="multipart/form-data" id="createticketinfoform" ignoreDupResponses="false" limitToList="false" prependId="false" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<HtmlAjaxFunction action="#{shpSIMS2Manager.submit()}" actionExpression="#{shpSIMS2Manager.submit()}" ajaxSingle="false" bypassUpdates="false" id="j_id232" ignoreDupResponses="true" immediate="false" limitToList="false" name="ajaxFunctions" oncomplete="hideProgress();showSubmitForm();setEmementsValue(null);" reRender="pticketsubmit,userFieldsDiv,ticketdetailform,ticketNumber,uploadAttachmentfile" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlAjaxFunction action="#{shpSIMS2Manager.clearCacheInfor()}" actionExpression="#{shpSIMS2Manager.clearCacheInfor()}" ajaxSingle="false" bypassUpdates="false" id="j_id233" ignoreDupResponses="true" immediate="false" limitToList="false" name="ajaxCancelFunctions" oncomplete="clearUploadFile();" reRender="pticketsubmit,userFieldsDiv,ticketdetailform,uploadAttachmentfile" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlAjaxFunction ajaxSingle="false" bypassUpdates="false" id="j_id234" ignoreDupResponses="false" immediate="false" limitToList="false" name="ajaxForm" reRender="pticketsubmitPanel" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlDiv id="userFieldsDiv" rendered="true" transient="false">
<HtmlDataTable border="0" captionClass="" cellpadding="0" cellspacing="0" columns="-2147483648" componentState="org.ajax4jsf.component.SequenceDataAdaptor$1@73b8dda1" first="0" footerClass="" headerClass="" id="j_id235" rendered="false" rowIndex="0" rows="0" style="width: 100%;" styleClass="noBorder" transient="false" var="customFields">
<HtmlColumn breakBefore="false" colspan="-2147483648" filterEvent="onchange" filterExpression="false" footerClass="" headerClass="" id="j_id236" label="" rendered="true" rowspan="-2147483648" selfSorted="true" sortOrder="UNSORTED" sortable="true" styleClass="noBorder" transient="false" visible="true">
<HtmlDiv id="j_id237" rendered="true" styleClass="form-group" transient="false">
<div class="floattype"> <div class="titleWidth contentCaption"> <label for="#{customFields.user_Field_Name}" class="inputlabel"> #{customFields.display_name.replace('_',' ')} </label> :
<HtmlOutputText escape="true" id="j_id239" rendered="false" style="color:red;padding:3px;" transient="false" value="*"/>
<HtmlDiv id="j_id240" rendered="false" transient="false">
<div id="check_#{customFields.user_Field_Name}"/>
</HtmlDiv>
</div> </div> <div class="floattype fieldsStyle"> <input id="validate_#{customFields.user_Field_Name}" type="hidden" value="#{customFields.validation_Rule}"/> <input id="validateMessage_#{customFields.user_Field_Name}" type="hidden" value="#{customFields.validation_Message}"/> <div id="#{customFields.user_Field_Name}###{shpSIMS2Manager.toUnicode(customFields.display_name.replace('_',' '))}##check_###{customFields.required}"/>
<HtmlInputText disabled="false" id="userInputValue" immediate="false" localValueSet="false" maxlength="0" onblur="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'oncomplete':function(request,event,data){inputValueChangeAndFouces(this);checkIsRequiredFileds()},'similarityGroupingId':'j_id235:j_id243','parameters':{'j_id235:j_id243':'j_id235:j_id243'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" onkeyup="inputValueChangeAndFouces(this)" onmouseout="checkIsRequiredFileds()" readonly="false" rendered="true" required="false" size="25" styleClass="contentBody inputtext form-control" transient="false" valid="true">
org.ajax4jsf.ajax.SUPPORTonblur
<HtmlAjaxSupport ajaxSingle="false" bypassUpdates="false" disableDefault="false" disabled="false" event="onblur" eventsQueue="shqueue" id="j_id243" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="inputValueChangeAndFouces(this);checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</HtmlInputText>
<div class="rfloattype"> <font color="#FF0000" id="inputError_#{customFields.user_Field_Name}"/> </div> </div> <div style="clear: both;"/>
</HtmlDiv>
</HtmlColumn>
</HtmlDataTable>
</HtmlDiv>
<HtmlDiv id="pticketsubmit" rendered="true" styleClass="pticketsubmit" transient="false">
<HtmlDataTable border="0" captionClass="" cellpadding="0" cellspacing="0" columns="-2147483648" componentState="org.ajax4jsf.component.SequenceDataAdaptor$1@6ddeb061" first="0" footerClass="" headerClass="" id="j_id245" rendered="false" rowIndex="0" rows="0" styleClass="noBorder" transient="false" var="customField">
<HtmlColumn breakBefore="false" colspan="-2147483648" filterEvent="onchange" filterExpression="false" footerClass="" headerClass="" id="j_id246" label="" rendered="true" rowspan="-2147483648" selfSorted="true" sortOrder="UNSORTED" sortable="true" styleClass="noBorder" transient="false" visible="true">
<HtmlDiv id="type_text" rendered="false" transient="false">
<HtmlOutputLabel escape="false" for="textvalue" id="j_id247" rendered="true" transient="false"/>
<HtmlOutputText escape="true" id="j_id248" rendered="true" styleClass="redColor" transient="false" value=""/>
<div id="#{customField.fieldDivId}"/>
<HtmlInputText disabled="false" id="textvalue" immediate="false" localValueSet="false" maxlength="-2147483648" onblur="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'oncomplete':function(request,event,data){foucesChangeText(this);checkIsRequiredFileds()},'similarityGroupingId':'j_id245:j_id250','parameters':{'j_id245:j_id250':'j_id245:j_id250'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" onkeyup="foucesChangeText(this)" onmouseout="checkIsRequiredFileds()" readonly="false" rendered="true" required="false" size="45" styleClass="form-control" transient="false" valid="true">
org.ajax4jsf.ajax.SUPPORTonblur
<HtmlAjaxSupport ajaxSingle="false" bypassUpdates="false" disableDefault="false" disabled="false" event="onblur" eventsQueue="shqueue" id="j_id250" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="foucesChangeText(this);checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</HtmlInputText>
<input type="hidden" id="fieldValidatePattern_#{customField.fieldId}" value="#{customField.validationPattern}"/> <input type="hidden" id="fieldValidateMsg_#{customField.fieldId}" value="#{customField.validationMsg}"/>
</HtmlDiv>
<HtmlDiv id="type_text_email" rendered="false" transient="false">
<HtmlOutputLabel escape="false" for="textvalue" id="j_id252" rendered="true" transient="false"/>
<HtmlOutputText escape="true" id="j_id253" rendered="true" styleClass="redColor" transient="false" value=""/>
<div id="#{customField.name.replace(' ','_').replace('?','').replace(':','').replace('.','')}_TF###{shpSIMS2Manager.toUnicode(customField.name)}##check_###{customField.required}"/>
<HtmlInputText disabled="false" id="emailvalue" immediate="false" localValueSet="false" maxlength="-2147483648" onblur="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'oncomplete':function(request,event,data){validateEmail(this);checkIsRequiredFileds()},'similarityGroupingId':'j_id245:j_id255','parameters':{'j_id245:j_id255':'j_id245:j_id255'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" onkeyup="validateEmail(this)" onmouseout="checkIsRequiredFileds()" readonly="false" rendered="true" required="false" size="200" styleClass="form-control" transient="false" valid="true">
org.ajax4jsf.ajax.SUPPORTonblur
<HtmlAjaxSupport ajaxSingle="false" bypassUpdates="false" disableDefault="false" disabled="false" event="onblur" eventsQueue="shqueue" id="j_id255" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="validateEmail(this);checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</HtmlInputText>
<div> #{bundleMananger.getMessageInst( 'shp', 'common', 'shp.helpcenter.email.separateWithComma')} <span style="float:right"> #{bundleMananger.getMessageInst( 'shp', 'common', 'shp.helpcenter.email.limitLength')}</span> </div>
</HtmlDiv>
<HtmlDiv id="type_text_area2" rendered="false" transient="false">
<HtmlOutputLabel escape="false" for="inputtextareavalue" id="j_id257" rendered="true" transient="false"/>
<HtmlOutputText escape="true" id="j_id258" rendered="true" styleClass="redColor" transient="false" value=""/>
<div id="#{customField.fieldDivId}"/>
<HtmlInputTextarea cols="50" disabled="false" id="inputtextareavalue" immediate="false" localValueSet="false" onblur="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'oncomplete':function(request,event,data){foucesChangeTextarea(this,null,'onblur');checkIsRequiredFileds()},'similarityGroupingId':'j_id245:j_id260','parameters':{'j_id245:j_id260':'j_id245:j_id260'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" onchange="foucesChangeTextarea(this,null,null);checkIsRequiredFileds()" onfocus="foucesChangeTextarea(this,null,null);checkIsRequiredFileds()" onkeyup="foucesChangeTextarea(this,null,null)" onmouseout="foucesChangeTextarea(this,null,null);checkIsRequiredFileds()" readonly="false" rendered="true" required="false" rows="10" styleClass="form-control" transient="false" valid="true">
org.ajax4jsf.ajax.SUPPORTonblur
<HtmlAjaxSupport ajaxSingle="false" bypassUpdates="false" disableDefault="false" disabled="false" event="onblur" eventsQueue="shqueue" id="j_id260" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="foucesChangeTextarea(this,null,'onblur');checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</HtmlInputTextarea>
<input type="hidden" id="fieldValidatePattern_#{customField.fieldId}" value="#{customField.validationPattern}"/> <input type="hidden" id="fieldValidateMsg_#{customField.fieldId}" value="#{customField.validationMsg}"/>
</HtmlDiv>
<HtmlDiv id="type_int" rendered="false" transient="false">
<HtmlOutputLabel escape="false" for="intvalue" id="j_id262" rendered="true" transient="false"/>
<HtmlOutputText escape="true" id="j_id263" rendered="true" styleClass="redColor" transient="false" value=""/>
<div id="#{customField.fieldDivId}"/>
<HtmlInputText disabled="false" id="intvalue" immediate="false" localValueSet="false" maxlength="-2147483648" onblur="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'oncomplete':function(request,event,data){foucesChangeText(this);checkIsRequiredFileds()},'similarityGroupingId':'j_id245:j_id265','parameters':{'j_id245:j_id265':'j_id245:j_id265'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" onkeypress="return inputNum(event,this)" onkeyup="foucesChangeText(this)" onmouseout="checkIsRequiredFileds()" readonly="false" rendered="true" required="false" size="45" styleClass="form-control" transient="false" valid="true">
org.ajax4jsf.ajax.SUPPORTonblur
<HtmlAjaxSupport ajaxSingle="false" bypassUpdates="false" disableDefault="false" disabled="false" event="onblur" eventsQueue="shqueue" id="j_id265" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="foucesChangeText(this);checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</HtmlInputText>
<input type="hidden" id="fieldValidatePattern_#{customField.fieldId}" value="#{customField.validationPattern}"/> <input type="hidden" id="fieldValidateMsg_#{customField.fieldId}" value="#{customField.validationMsg}"/>
</HtmlDiv>
<HtmlDiv id="type_date" rendered="false" transient="false">
<HtmlOutputLabel escape="false" for="dateValue" id="j_id267" rendered="true" transient="false"/>
<HtmlOutputText escape="true" id="j_id268" rendered="true" styleClass="redColor" transient="false" value=""/>
<div id="#{customField.fieldDivId}"/>
<HtmlCalendar ajaxSingle="true" boundaryDatesMode="inactive" bypassUpdates="false" direction="bottom-right" disabled="false" enableManualInput="true" horizontalOffset="0" id="dateValue" ignoreDupResponses="false" immediate="false" inputSize="-2147483648" jointPoint="bottom-left" limitToList="false" localValueSet="false" mode="client" onchanged="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'oncomplete':function(request,event,data){foucesChangeText(this);checkIsRequiredFileds()},'similarityGroupingId':'j_id245:j_id270','parameters':{'j_id245:j_id270':'j_id245:j_id270'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" oninputblur="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'oncomplete':function(request,event,data){foucesChangeText(this);checkIsRequiredFileds()},'similarityGroupingId':'j_id245:j_id271','parameters':{'j_id245:j_id271':'j_id245:j_id271'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" popup="true" readonly="false" rendered="true" requestDelay="-2147483648" required="false" resetTimeOnDateSelect="false" showApplyButton="false" showFooter="false" showHeader="true" showInput="true" showWeekDaysBar="false" showWeeksBar="false" timeZone="sun.util.calendar.ZoneInfo[id="America/New_York",offset=-18000000,dstSavings=3600000,useDaylight=true,transitions=235,lastRule=java.util.SimpleTimeZone[id=America/New_York,offset=-18000000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=3,startMonth=2,startDay=8,startDayOfWeek=1,startTime=7200000,startTimeMode=0,endMode=3,endMonth=10,endDay=1,endDayOfWeek=1,endTime=7200000,endTimeMode=0]]" timeout="-2147483648" todayControlMode="select" toolTipMode="batch" transient="false" valid="true" verticalOffset="0" zindex="3">
org.ajax4jsf.ajax.SUPPORTonchanged
<HtmlAjaxSupport ajaxSingle="false" bypassUpdates="false" disableDefault="false" disabled="false" event="onchanged" eventsQueue="shqueue" id="j_id270" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="foucesChangeText(this);checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
org.ajax4jsf.ajax.SUPPORToninputblur
<HtmlAjaxSupport ajaxSingle="false" bypassUpdates="false" disableDefault="false" disabled="false" event="oninputblur" eventsQueue="shqueue" id="j_id271" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="foucesChangeText(this);checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</HtmlCalendar>
<HtmlOutputText escape="true" id="dateFormat" rendered="true" styleClass="form-control" transient="false"/>
</HtmlDiv>
<HtmlDiv id="type_option" rendered="false" transient="false">
<HtmlOutputLabel escape="false" for="seletOption" id="j_id272" rendered="true" transient="false"/>
<HtmlOutputText escape="true" id="j_id273" rendered="true" styleClass="redColor" transient="false" value=""/>
<div id="#{customField.fieldDivId}"/>
<HtmlSelectOneMenu disabled="false" id="seletOption" immediate="false" localValueSet="false" onblur="optionValueChangeAndFouces(this,null);checkIsRequiredFileds()" onchange="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'control':this,'oncomplete':function(request,event,data){checkIsRequiredFileds()},'similarityGroupingId':'j_id245:j_id276','parameters':{'j_id245:j_id276':'j_id245:j_id276','ajaxSingle':'j_id245:seletOption'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" onclick="setDisabledSelOption();optionValueChangeAndFouces(this,null);checkIsRequiredFileds()" readonly="false" rendered="true" required="false" styleClass="form-control" transient="false" valid="true">
org.ajax4jsf.ajax.SUPPORTonchange
<HtmlAjaxSupport ajaxSingle="true" bypassUpdates="false" disableDefault="false" disabled="false" event="onchange" eventsQueue="shqueue" focus="seletOption" id="j_id276" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlSelectItems escape="true" hideNoSelectionLabel="false" id="j_id275" label="" rendered="true" transient="false" var="tmp"/>
<!-- <a:support event="onchange" propagation="join" reRender="pticketsubmit" ajaxSingle="true" eventsQueue="shqueue" /> -->
</HtmlSelectOneMenu>
</HtmlDiv>
<HtmlDiv id="type_multiple_option" rendered="false" styleClass="prechatdatainput" transient="false">
<HtmlOutputLabel escape="false" for="seletMultipleOption" id="j_id278" rendered="true" transient="false"/>
<HtmlOutputText escape="true" id="j_id279" rendered="true" styleClass="redColor" transient="false" value=""/>
<div id="#{customField.fieldDivId}"/>
<HtmlSelectManyListbox disabled="false" id="seletMultipleOption" immediate="false" localValueSet="false" onblur="optionValueChangeAndFouces(this,null);checkIsRequiredFileds()" onchange="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'control':this,'oncomplete':function(request,event,data){checkIsRequiredFileds()},'similarityGroupingId':'j_id245:j_id282','parameters':{'ajaxSingle':'j_id245:seletMultipleOption','j_id245:j_id282':'j_id245:j_id282'} ,'eventsQueue':'shqueue','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" onclick="setDisabledSelOption();optionValueChangeAndFouces(this,null);checkIsRequiredFileds()" readonly="false" rendered="true" required="false" size="-2147483648" styleClass="form-control" transient="false" valid="true">
org.ajax4jsf.ajax.SUPPORTonchange
<HtmlAjaxSupport ajaxSingle="true" bypassUpdates="false" disableDefault="false" disabled="false" event="onchange" eventsQueue="shqueue" focus="seletMultipleOption" id="j_id282" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlSelectItems escape="true" hideNoSelectionLabel="false" id="j_id281" label="" rendered="true" transient="false" var="tmp"/>
</HtmlSelectManyListbox>
</HtmlDiv>
<div class="rfloattype"> <font rendered="!#{'EMAIL'.equals(customField.getTypeString())}" color="#FF0000" id="inputError_#{customField.fieldId}"/> <font rendered="#{'EMAIL'.equals(customField.getTypeString())}" color="#FF0000" id="inputError_#{customField.fieldId}_TF"/> </div>
</HtmlColumn>
</HtmlDataTable>
<input type="hidden" value="#{shpSIMS2Manager.hasTicketId}" id="hasTicketId"/>
</HtmlDiv>
<HtmlDiv id="uploadAttachmentfile" rendered="true" transient="false">
<HtmlDiv id="uploadfilediv" rendered="false" style="padding-left:4px;color: #000000;" transient="false">
<HtmlLabel escape="true" id="j_id285" rendered="true" transient="false"/>
<HtmlFileUpload acceptedTypes="" ajaxSingle="false" allowFlash="true" autoclear="true" cleanButtonClassDisabled="true" disabled="false" fileUploadListener="#{fileUploadBean.listener}" id="uploadfile" immediate="false" immediateUpload="true" listHeight="100%" listWidth="100%" localValueSet="false" maxFilesQuantity="5" noDuplicate="true" onuploadcomplete="A4J.AJAX.Submit('_viewRoot','createticketinfoform',event,{'control':this,'oncomplete':function(request,event,data){checkIsRequiredFileds()},'similarityGroupingId':'j_id286','parameters':{'ajaxSingle':'uploadfile','j_id286':'j_id286'} ,'eventsQueue':'paratureupload','actionUrl':'/sims/helpcenter/common/layout/SelfhelpArticleView.seam;jsessionid=67E2E149E2BD9D361C17BC53C3EF3B0F.node75'} )" rendered="true" required="false" transient="false" valid="true">
org.ajax4jsf.ajax.SUPPORTonuploadcomplete
<HtmlAjaxSupport ajaxSingle="true" bypassUpdates="false" disableDefault="false" disabled="false" event="onuploadcomplete" eventsQueue="paratureupload" id="j_id286" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</HtmlFileUpload>
<HtmlPanelGroup id="attachinfo" rendered="true" transient="false">
<HtmlPanel bodyClass="info" id="j_id287" rendered="true" transient="false">
<HtmlDataTable border="0" captionClass="" cellpadding="0" cellspacing="0" columns="-2147483648" componentState="org.ajax4jsf.component.SequenceDataAdaptor$1@74383425" first="0" footerClass="" headerClass="" id="j_id288" rendered="true" rowIndex="0" rowKeyVar="row" rows="0" transient="false" var="file">
<HtmlColumn breakBefore="false" colspan="-2147483648" filterEvent="onchange" filterExpression="false" footerClass="" headerClass="" id="j_id289" label="" rendered="true" rowspan="-2147483648" selfSorted="true" sortOrder="UNSORTED" sortable="true" transient="false" visible="true" width="90%">
<HtmlOutputText escape="true" id="j_id290" rendered="true" transient="false"/>
</HtmlColumn>
<HtmlColumn breakBefore="false" colspan="-2147483648" filterEvent="onchange" filterExpression="false" footerClass="" headerClass="" id="j_id291" label="" rendered="true" rowspan="-2147483648" selfSorted="true" sortOrder="UNSORTED" sortable="true" transient="false" visible="true" width="10%">
<HtmlAjaxCommandLink action="#{fileUploadBean.clearUploadFile(file)}" actionExpression="#{fileUploadBean.clearUploadFile(file)}" ajaxSingle="false" bypassUpdates="false" disabled="false" id="j_id292" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="checkIsRequiredFileds()" rendered="true" requestDelay="-2147483648" status="loadingstatus" timeout="-2147483648" transient="false"/>
</HtmlColumn>
</HtmlDataTable>
</HtmlPanel>
<HtmlSpacer height="10" id="j_id293" rendered="true" title="Here is a spacer..." transient="false" width="5"/>
<HtmlDiv id="clearBtnDiv" rendered="true" transient="false">
<HtmlAjaxCommandButton action="#{fileUploadBean.clearUploadData}" actionExpression="#{fileUploadBean.clearUploadData}" ajaxSingle="false" bypassUpdates="false" disabled="false" id="clearBtn" ignoreDupResponses="false" immediate="false" limitToList="false" oncomplete="checkIsRequiredFileds()" rendered="false" requestDelay="-2147483648" size="-2147483648" status="loadingstatus" timeout="-2147483648" transient="false"/>
</HtmlDiv>
</HtmlPanelGroup>
<HtmlDiv id="validateFilesSize" rendered="true" transient="false">
<HtmlOutputText escape="true" id="j_id294" rendered="false" styleClass="redColor" transient="false"/>
<input type="hidden" value="#{fileUploadBean.exceed}" id="isExceed"/>
</HtmlDiv>
<div style="width:5px; height:10px" title="Here is a spacer..."/>
</HtmlDiv>
</HtmlDiv>
<HtmlDiv id="uploadfilediv2" rendered="true" style="padding-left:4px;color: #000000;" transient="false">
<input type="hidden" class="totalFileSize"/>
<HtmlLabel escape="true" id="j_id298" rendered="true" transient="false"/>
<span onmouseenter="showTooltip()" onmouseleave="hideTooltip()" class="glyphicon glyphicon-info-sign"><span data-toggle="tooltip" title="#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.upload.file.info')}"/></span> <p>
<HtmlLabel escape="true" id="j_id300" rendered="true" transient="false"/>
</p> <input type="file" id="createCaseUploadFile" name="createCaseUploadFile" multiple="multiple" onchange="upload('createCaseUploadFile','createFiles')"/> <div class="bs-example" data-example-id="simple-table" style="display: none;"> <table id="createFiles" class="table"> <thead> <tr> <th>#{bundleMananger.getMessageInst( 'sd', 'common', 'sd.common.name')}</th> <th>#{bundleMananger.getMessageInst( 'sd', 'common', 'sd.common.size')}</th> <th>#{bundleMananger.getMessageInst( 'sd', 'common', 'sd.common.actions')}</th> </tr> </thead> </table> </div> <p class="progress"/> <p class="info"/>
</HtmlDiv>
<HtmlDiv id="createCaseMsg" rendered="true" transient="false">
<HtmlMessages globalOnly="false" id="j_id302" layout="list" rendered="true" showDetail="false" showSummary="true" style="text-align:left;color:red;list-style-type:none;padding-left: 4px;" tooltip="false" transient="false"/>
</HtmlDiv>
<HtmlDiv id="tsubnt" rendered="false" styleClass="modal-footer submitFooter" transient="false">
<table width="520" border="0"> <tr> <td align="right">
<HtmlDiv id="j_id304" rendered="true" styleClass="cancelBtn" transient="false">
<button type="button" class="btn btn-default" data-dismiss="modal" onclick="clearErrorMsg();ajaxCancelFunctions();">#{shpLayout.ticketConfig.cancelBtnLabel}</button>
</HtmlDiv>
<button id="submitTicketButton" onmouseover="checkIsRequiredFileds()" onfocus="checkIsRequiredFileds()" disabled="disabled" type="button" class="btn btn-primary" data-loading-text="<i class='icon-spin'></i> #{bundleMananger.getMessageInst( 'shp', 'common', 'shp.helpcenter.case.pleaseWait')}" onclick="clearErrorMsg();showProgress();ajaxFunctions();"> #{shpLayout.ticketConfig.submitBtnLabel} </button> </td> </tr> </table> <!-- <s:div rendered="#{shpSIMS2Manager.hasTicketId=='false'}" style="text-align:left;color:red;"> <h:messages /> </s:div> -->
</HtmlDiv>
</AjaxForm>
</HtmlDiv>
</div> </div>
</div> </div><!-- /.modal-content --> </div><!-- /.modal-dialog --> </div><!-- /.modal --> <div class="modal fade ticket" id="resetPassword" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-hidden="true" onclick="clearFacesMessages();">×</button> <h4 class="modal-title" id="myresetPasswordModalLabel">#{bundleMananger.getMessageInst('shp', 'common', 'shp.passwordReset.confirm.modifyPwd')}</h4> </div> <div class="modal-body" style="background-color: #f0f0f0;">
<script type="text/javascript" language="javascript"> jQuery(document).ready( function() { var url = jQuery("#currentPageLink").val(); if(url == '/helpcenter/common/passwordreset/loginPasswordReset.xhtml'){ ajaxResetForm(); } }); </script>
<HtmlDiv id="loginPResetForm" rendered="true" styleClass="container" transient="false">
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" id="loginPasswordResetForm" ignoreDupResponses="false" limitToList="false" prependId="false" rendered="true" requestDelay="-2147483648" styleClass="form-horizontal col-md-8" submitted="false" timeout="-2147483648" transient="false">
<HtmlAjaxFunction action="#{shpPasswordReset.passwordResetLogin()}" actionExpression="#{shpPasswordReset.passwordResetLogin()}" ajaxSingle="false" bypassUpdates="false" id="j_id310" ignoreDupResponses="true" immediate="false" limitToList="false" name="ajaxFunc" oncomplete="hidepannel()" reRender="loginPResetForm" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlAjaxFunction ajaxSingle="false" bypassUpdates="false" id="j_id311" ignoreDupResponses="false" immediate="false" limitToList="false" name="ajaxResetForm" reRender="loginPResetForm" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlDiv id="j_id312" rendered="true" styleClass="form-group" transient="false">
<label for="oldPassword" class="col-sm-5 control-label">#{bundleMananger.getMessageInst('shp','common','shp.passwordReset.confirm.oldPwd')}</label> <div class="col-sm-7">
<HtmlInputSecret autocomplete="off" disabled="false" id="oldPassword" immediate="false" localValueSet="false" maxlength="-2147483648" readonly="false" redisplay="false" rendered="true" required="false" size="-2147483648" styleClass="form-control" transient="false" valid="true"/>
</div>
</HtmlDiv>
<HtmlDiv id="j_id315" rendered="true" styleClass="form-group" transient="false">
<label for="newPassword" class="col-sm-5 control-label">#{bundleMananger.getMessageInst('shp','common','shp.passwordReset.confirm.newPwd')}</label> <div class="col-sm-7">
<HtmlInputSecret autocomplete="off" disabled="false" id="newPassword" immediate="false" localValueSet="false" maxlength="-2147483648" readonly="false" redisplay="false" rendered="true" required="false" size="-2147483648" styleClass="form-control" transient="false" valid="true"/>
</div>
</HtmlDiv>
<HtmlDiv id="j_id318" rendered="true" styleClass="form-group" transient="false">
<label for="ConfirmPassword" class="col-sm-5 control-label">#{bundleMananger.getMessageInst('shp','common','shp.passwordReset.confirm')}</label> <div class="col-sm-7">
<HtmlInputSecret autocomplete="off" disabled="false" id="ConfirmPassword" immediate="false" localValueSet="false" maxlength="-2147483648" readonly="false" redisplay="false" rendered="true" required="false" size="-2147483648" styleClass="form-control" transient="false" valid="true"/>
</div>
</HtmlDiv>
<HtmlDiv id="j_id321" rendered="true" style="border-top: medium none;" styleClass="modal-footer submitFooter" transient="false">
<table width="100%" border="0"> <tr> <td align="right">
<HtmlInputHidden id="disableHide" immediate="false" localValueSet="false" rendered="true" required="false" transient="false" valid="true" value="false"/>
<button id="resetPwdBtn" type="button" class="btn btn-primary" onclick="disableButtonById('resetPwdBtn');ajaxFunc();"> #{bundleMananger.getMessageInst('shp','common','shp.passwordReset.ldap.submit')}</button></td> </tr> </table>
<HtmlDiv id="promptMessage" rendered="true" style="text-align:left;" styleClass="col-xs-12 panel-delete" transient="false">
<HtmlAjaxOutputPanel ajaxRendered="false" id="j_id324" keepTransient="true" layout="inline" rendered="true" transient="false">
<HtmlMessages globalOnly="false" id="j_id325" layout="list" rendered="true" showDetail="false" showSummary="true" tooltip="false" transient="false"/>
</HtmlAjaxOutputPanel>
</HtmlDiv>
</HtmlDiv>
</AjaxForm>
</HtmlDiv>
</div> </div><!-- /.modal-content --> </div><!-- /.modal-dialog --> </div><!-- /.modal --> <div class="modal fade ticket" id="liveChatMessages" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialo"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="clo" data-dismiss="modal" aria-hidden="true">×</button></div> <div class="modal-body">
<HtmlOutputText escape="false" id="j_id327" rendered="true" transient="false"/>
</div> <div class="cancelBtnc"> <button class="btncan" data-dismiss="modal" type="button">#{bundleMananger.getMessageInst('shp', 'common', 'shp.helpcenter.case.close')}</button> </div> </div> </div> </div> <div class="modal fade ticket" id="OFCaseMessages" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true" rendered="#{!shpInitManager.isCaseOfficeTime() and !supportInstitution.getIs_nf()}"> <div class="modal-dialo"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="clo" data-dismiss="modal" aria-hidden="true">×</button> </div> <div class="modal-body">
<HtmlOutputText escape="false" id="j_id329" rendered="true" transient="false" value=""/>
</div> <div class="cancelBtnc"> <button class="btncan" data-dismiss="modal" type="button">#{bundleMananger.getMessageInst('shp', 'common', 'shp.helpcenter.case.close')}</button> </div> </div> </div> </div> <div class="modal fade ticket" id="NFCaseMessages" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true" rendered="#{!shpInitManager.isCaseOfficeTime() and supportInstitution.getIs_nf()}"> <div class="modal-dialo"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="clo" data-dismiss="modal" aria-hidden="true">×</button> </div> <div class="modal-body">
<HtmlOutputText escape="false" id="j_id331" rendered="true" transient="false"/>
</div> <div class="cancelBtnc"> <button type="button" data-dismiss="modal" class="btncan">#{bundleMananger.getMessageInst('shp', 'common', 'shp.helpcenter.close')}</button> </div> </div> </div> </div> <div class="modal fade ticket" id="emptyURL" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true" rendered="#{!shpInitManager.isChatOfficeTime()}"> <div class="modal-dialo"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="clo" data-dismiss="modal" aria-hidden="true">×</button> </div> <div class="modal-body">
<HtmlOutputText escape="false" id="j_id333" rendered="true" transient="false"/>
</div> <div class="cancelBtnc"> <button class="btncan" data-dismiss="modal" type="button">#{bundleMananger.getMessage('shplite', 'common', 'home.help.buttonLabel.ok')}</button> </div> </div> </div> </div> <div>
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" id="j_id335" ignoreDupResponses="false" limitToList="false" prependId="true" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<HtmlAjaxFunction action="#{myUtils.blankAction()}" actionExpression="#{myUtils.blankAction()}" ajaxSingle="false" bypassUpdates="false" id="j_id336" ignoreDupResponses="false" immediate="false" limitToList="false" name="setTimeZone" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false">
<HtmlActionParameter assignToBinding="#{myUtils.timeZone}" id="j_id337" name="timezone" noEscape="false" rendered="true" transient="false"/>
</HtmlAjaxFunction>
</AjaxForm>
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" id="j_id338" ignoreDupResponses="false" limitToList="false" prependId="true" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<HtmlAjaxFunction action="#{keepAliveManager.keepAlive()}" actionExpression="#{keepAliveManager.keepAlive()}" ajaxSingle="true" bypassUpdates="false" id="j_id339" ignoreDupResponses="true" immediate="false" limitToList="false" name="keepAlive" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</AjaxForm>
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" id="j_id340" ignoreDupResponses="false" limitToList="false" prependId="true" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<HtmlAjaxFunction action="#{shpIdentityProxy.isLoggedin()}" actionExpression="#{shpIdentityProxy.isLoggedin()}" ajaxSingle="true" bypassUpdates="false" id="j_id341" ignoreDupResponses="true" immediate="false" limitToList="false" name="refreshLoginState" oncomplete="reloadRefresh()" reRender="refreshIsLoggedInDiv" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlAjaxFunction action="#{shpIdentityProxy.isLoggedin()}" actionExpression="#{shpIdentityProxy.isLoggedin()}" ajaxSingle="true" bypassUpdates="false" id="j_id342" ignoreDupResponses="true" immediate="false" limitToList="false" name="reloadRefreshLogin" oncomplete="obtainParameters()" reRender="refreshIsLoggedInDiv" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</AjaxForm>
<AjaxForm ajaxSingle="false" ajaxSubmit="false" bypassUpdates="false" id="j_id343" ignoreDupResponses="false" limitToList="false" prependId="true" rendered="true" requestDelay="-2147483648" submitted="false" timeout="-2147483648" transient="false">
<HtmlAjaxFunction action="#{shpIdentityProxy.isLoggedin()}" actionExpression="#{shpIdentityProxy.isLoggedin()}" ajaxSingle="true" bypassUpdates="false" id="j_id344" ignoreDupResponses="true" immediate="false" limitToList="false" name="refreshisLoggedin" oncomplete="isLoggedin()" reRender="refreshIsLoggedInDiv,userFieldsDiv" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
<HtmlAjaxFunction action="#{shpIdentityProxy.isLoggedin()}" actionExpression="#{shpIdentityProxy.isLoggedin()}" ajaxSingle="true" bypassUpdates="false" id="j_id345" ignoreDupResponses="true" immediate="false" limitToList="false" name="reloadIsLogin" oncomplete="showTicketPop()" reRender="refreshIsLoggedInDiv,userFieldsDiv" rendered="true" requestDelay="-2147483648" timeout="-2147483648" transient="false"/>
</AjaxForm>
</div> <div class="modal fade ticket" id="chatQueue" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true" rendered="#{shpInitManager.isChatOfficeTime()}"> <div class="modal-dialog"> <div class="modal-content">
<HtmlDiv id="j_id347" rendered="true" styleClass="modal-header" transient="false">
<button type="button" class="close" data-dismiss="modal" aria-hidden="true" onclick="cancelSelectQueue();">×</button> <h4 class="modal-title" id="myChatQueueModalLabel">#{bundleMananger.getMessageInst('shp', 'common', 'home.help.chat.selectQueue.header')}</h4>
</HtmlDiv>
<div class="modal-body" id="chat">
<HtmlDiv id="j_id350" rendered="true" styleClass="form-group" transient="false">
<HtmlOutputLabel escape="true" id="chatTopicPrompt" rendered="true" transient="false"/>
<HtmlSpan id="j_id351" rendered="true" styleClass="required" transient="false">
*
</HtmlSpan>
<HtmlInputText disabled="false" id="schatTopicPrompt" immediate="false" localValueSet="false" maxlength="200" onblur="checkChatQueueIsRequired()" onchange="checkChatQueueIsRequired()" onclick="checkChatQueueIsRequired()" readonly="false" rendered="true" required="true" size="-2147483648" styleClass="form-control" transient="false" valid="true"/>
</HtmlDiv>
<HtmlDiv id="j_id353" rendered="true" styleClass="form-group" transient="false">
<HtmlOutputLabel escape="true" for="queueSeletOption" id="chatHintMsg" rendered="true" transient="false"/>
<HtmlSpan id="j_id354" rendered="true" styleClass="required" transient="false">
*
</HtmlSpan>
<HtmlSelectOneMenu disabled="false" id="queueSeletOption" immediate="false" localValueSet="false" onblur="checkChatQueueIsRequired()" onchange="checkChatQueueIsRequired()" onclick="checkChatQueueIsRequired()" readonly="false" rendered="true" required="false" styleClass="form-control" transient="false" valid="true">
<HtmlSelectItems escape="true" hideNoSelectionLabel="false" id="j_id356" label="" rendered="true" transient="false" var="tmp"/>
</HtmlSelectOneMenu>
</HtmlDiv>
<HtmlDiv id="chatPrivacy" rendered="false" styleClass="overflowX" transient="false">
<br/>
<HtmlOutputText escape="false" id="j_id358" rendered="true" transient="false"/>
</HtmlDiv>
</div>
<HtmlDiv id="chatQueueBut" rendered="true" styleClass="modal-footer" transient="false">
<button type="button" class="btn btn-default" data-dismiss="modal" onclick="cancelSelectQueue();">#{bundleMananger.getMessageInst('shp', 'common', 'survey.confirm.button.lable.cancel')}</button> <button id="startChatButton" type="button" disabled="disabled" class="btn btn-primary" onclick="showChat();"> #{bundleMananger.getMessageInst('shp', 'common', 'home.help.chat.selectQueue.startChat')} </button>
</HtmlDiv>
</div> </div> </div> <div class="modal fade ticket" id="chatNotAvaMsg" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true" rendered="#{!shpInitManager.isChatOfficeTime()}"> <div class="modal-dialo"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="clo" data-dismiss="modal" aria-hidden="true">×</button> </div> <div class="modal-body">
<HtmlOutputText escape="false" id="j_id362" rendered="true" transient="false"/>
</div> <div class="cancelBtnc"> <button class="btncan" data-dismiss="modal" type="button">#{bundleMananger.getMessageInst('shp', 'common', 'shp.helpcenter.close')}</button> </div> </div> </div> </div> <div class="svChatInvitationDialog" id="svChatInvitationPopup"> <div class="svChatInvitationContent"> <div class="svChatInvitationBody"> <p id="svChatInvitationHintMsg"/> </div> <div class="svChatInvitationFooter"> <div id="svChatInvitationBut"> <button type="button" class="btn btn-default" onclick="hideSVChatInvitation(); return false;"> #{bundleMananger.getMessageInst('shp', 'smartViewChat', 'chat.invitation.cancelButton')} </button> <button id="chatInvitationButton" type="button" class="btn btn-primary" onclick="startChat();"> #{bundleMananger.getMessageInst('shp', 'common', 'home.help.chat.selectQueue.startChat')} </button> </div> </div> </div> </div>
<HtmlModalPanel autosized="false" controlsClass="" headerClass="" height="65" id="wait-dialog" immediate="false" keepVisualState="false" left="auto" localValueSet="false" minHeight="-1" minWidth="-1" moveable="false" onbeforehide="" onbeforeshow="" onhide="" onmaskclick="" onmaskcontextmenu="" onmaskdblclick="" onmaskmousedown="" onmaskmousemove="" onmaskmouseout="" onmaskmouseover="" onmaskmouseup="" onmove="" onresize="" onshow="" overlapEmbedObjects="false" rendered="true" required="false" resizeable="false" shadowOpacity="0" showWhenRendered="false" top="auto" transient="false" tridentIVEngineSelectBehavior="disable" trimOverlayedElements="true" valid="true" width="200" zindex="100">
header
#{bundleMananger.getMessageInst( 'shp', 'common', 'shp.helpcenter.status.moment')}
<HtmlOutputText escape="true" id="j_id365" rendered="true" transient="false"/>
</HtmlModalPanel>
<HtmlAjaxStatus forceId="true" id="commonstatus" onstart="document.getElementById('wait-dialog').component.show();" onstop="document.getElementById('wait-dialog').component.hide();" rendered="true" transient="false"/>
<HtmlAjaxStatus forceId="true" id="loadingstatus" onstart="myApp.showPleaseWait();" onstop="myApp.hidePleaseWait();" rendered="true" transient="false"/>
<HtmlOutputText escape="false" id="j_id366" rendered="true" transient="false" value="<script type="text/javaScript" src="/sims/helpcenter/files/common/js/jstz-1.0.4.min.js"></script> <script type="text/javaScript" src="/sims/helpcenter/files/common/js/uploadFile.js"></script>"/>
<script src="#{shpLayout.chatServerUrl}/chat/js/esapi4js/resources/i18n/ESAPI_Standard_en_US.properties.js"/> <script src="#{shpLayout.chatServerUrl}/chat/js/esapi4js/esapi.js"/> <script src="#{shpLayout.chatServerUrl}/chat/js/esapi4js/resources/Base.esapi.properties.js"/> <script src="#{shpLayout.chatServerUrl}/chat/js/svchatplugin.js"/> </main> </body> </html>
</AjaxViewRoot>

+ Scoped Variables

Request Parameters
NameValue
actionMethodhelpcenter/common/layout/SelfhelpArticleView.xhtml:ivyTechSHPKbManager.searchKBRelatedArticleList
article_id1-8797-8386-153
cid711235
inst_namevccs-blueridge
Request Attributes
NameValue
ajaxContextorg.ajax4jsf.context.AjaxContextImpl@b1bcc45
article_id1-8797-8386-153
historyIndexUtilcom.bbss.sims.ticket.callview.HistoryIndexUtil@4dffcbb5
inst_namevccs-blueridge
shpCASAuthenticatorcom.bbss.sims.helpcenter.login.SHPCASAuthenticator@54970014
shpGuidedHelpManagercom.bbss.sims.helpcenter.guidedhelp.SHPGuidedHelpManager@5864c6f
shpIdentityProxycom.bbss.sims.helpcenter.login.SHPIdentityProxy@34040e3e
shpInitManagercom.bbss.sims.helpcenter.SHPInitManager@7643231f
Session Attributes
NameValue
ghStepList[com.bbss.sims.ebeans.Supportstep@11d9051c, com.bbss.sims.ebeans.Supportstep@1636ca6, com.bbss.sims.ebeans.Supportstep@26720700, com.bbss.sims.ebeans.Supportstep@829a4b8, com.bbss.sims.ebeans.Supportstep@65fd3037, com.bbss.sims.ebeans.Supportstep@51689f30, com.bbss.sims.ebeans.Supportstep@2bab3211, com.bbss.sims.ebeans.Supportstep@7464107c, com.bbss.sims.ebeans.Supportstep@55767896, com.bbss.sims.ebeans.Supportstep@54e6ebaf, com.bbss.sims.ebeans.Supportstep@47b59b5, com.bbss.sims.ebeans.Supportstep@3ede7a6b, com.bbss.sims.ebeans.Supportstep@1f0ad560, com.bbss.sims.ebeans.Supportstep@3ea18c, com.bbss.sims.ebeans.Supportstep@fdfee74, com.bbss.sims.ebeans.Supportstep@36a009d0, com.bbss.sims.ebeans.Supportstep@44e452b4]
helpTopics[]
institutionHomecom.bbss.sims.action.InstitutionHome@31b704e1
objectValueParametercom.bbss.sims.helpcenter.ObjectValueParameter@66a16946
rootcom.bbss.sims.ebeans.Supportstep@6f06a74d
shpKbManagercom.bbss.sims.helpcenter.kb.SHPKbManager@1dd1e92d
shpLayoutcom.bbss.sims.helpcenter.data.SHPLayout@402398a6
shpLoginConfigcom.bbss.sims.helpcenter.data.SHPLogin@60fadb2f
supportInstitutionInstitution [name=Blue Ridge Community College, pk=2063, callnumber=18558443631]
Application Attributes
NameValue
bundleManangercom.bbss.sims.i18n.BundleMananger@3a97b147
securityRulesorg.jboss.seam.drools.RuleBase@3cf7ca5e
Sep 22, 2020 3:54:37 AM - Generated by Facelets